Knowledge Base - Software

Knowledge Base

Bubble System RequirementsOS: Supported Operating SystemWindows 10 or laterWindows Server 2016 or latermacOS High Sierra 10.13+CPU: supported architectures: x64, arm64, M1Memory: at least 1GB of RAMHD...
The software can be downloaded from the partner portal. See for full description Partner Portal > Software in the knowledge base or go directly to the download page....
In order not to inconvenience your end customer, it is possible to configure the Red Cactus software from your own PC. Login with the credentials you have created for the user, configure Bubble and th...
Click on the desired telephone connector by double clicking on it. See for full description Phone Connectors in the knowledge base.Test ConnectorIt is possible to simulate a call, without having conne...
Click on the desired CRM connector by double-clicking it under CRM Connectors. See for full description CRM Connectors in the knowledge base.Multiple connectorsIt is possible to have multiple CRM- ERP...
Within Application the following tools are available:Software VersionBubble Connection StatusToolsChangelogSoftware VersionFrom this window it is possible to view the current software version and upda...
The content of the pop-up can be composed entirely according to your wishes under Notifications > Notification Content. This works with dynamic parameters (variables). All useful variables can be f...
In the pop-up you can create a maximum of 4 buttons under Notifications > Actions Buttons . You can create the following buttons:CRM- ERP specificCustom actionCall Control (3 variants)Copy to clipb...
Various settings of the pop-up are possible:Enable popupsCall DirectionScreenPop up PositionHide pop-upDirectly when call endsStart timer when the call startsStart timer when the call ends Ena...
Configure click-to-dialWindowsBy default, the Bubble software is equipped with the click to dial function (not web browser specific!). Immediately at startup you will receive a message that you can ac...
TAPI driver installationSome CRM integrations only support Click&Call based on the older technology TAPI and not the current Click&Call protocol. In order to use click-to-dial via TAPI for the...
WindowsBy default, the Bubble software is equipped with the select & call function which can be useful with local software programs where no click & call function is supported. You can activat...
The Remote Dialer module is available from Bubble version 3.5.0 and higher. With this module you can dial out quickly and easily. It is not a softphone, but a module that uses click & call technol...
The Call History functionality is available from Bubble version 3.6.0 and higher. With this module you can quickly and easily see which colleagues have had contact with the caller in the past 3 months...
The Call Note functionality is available from Bubble version 3.9.0 and higher. With this module you can write a call note during a call. Your call notes and the call registration become automaticall...
Automations will give you the possibility to build your own If-This-Then-That flows. You can use this feature to open your customer view automatically, auto-answer a Teams call, execute a script, etc....
Internal callersIf you do not want to generate pop-ups with an internal call from a colleague, you can disable the function under Settings > CRM > Uncheck The ‘stop lookup after first match’ f...
Right-clicking on the Bubble logo in the taskbar will bring up the screen as shown below with the following functions:Show > opens Bubble settings screenRemote Dialer > See description under Rem...