Manual - Webex
Notes
- Please note that this integration will only work with Webex SIP-based PSTN calling solution, if you are using Webex with another PBX connected, you should connect to that platform directly.
Configuration in Bubble Software
To connect the Webex telephony system, go to the Bubble software. Navigate to Phone Connectors and activate the Webex connector by double clicking on it. Then you need to click on the button “Start Authorization” (must be done by all users individually). You will be redirected to the Webex login page to authorize. After logging in and accepting the permissions, the page can be closed. The Webex phone connector is now authenticated.
Features
Pop-up type
Bubble pop-up
Make use of the pop-up that Bubble triggers by incoming calls.
Call control
Answer button
With call control you can directly answer a call via a button in the pop-up notification.
Hangup button
With call control you can directly end a call via a button in the pop-up notification.
Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.
Hold/Resume button
Easily put a call on hold during a call with a single mouse click
Cold transfer button
The cold transfer feature allows you to transfer the call directly to a phone number without a callback.
Attended transfer button
The warm transfer feature allows you to transfer the call to a call-back telephone number.
Call Events
Inbound events
This allows Bubble to show data for incoming calls.
Outbound events
This allows Bubble to show data for outgoing calls.
Transfered events
Bubble also displays the data on transferred calls.
Integration type
User based
This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.