Manual - Webex Embedded

Webex logo.png
Note: This integration works with Webex Calling and also providers who use Webex as a softphone, for example KPN, Gamma Communications and RoutIT.To use the Webex Embedded Bubble365 app you need to ha...

Index

Configuration in Bubble Software

Features

Pop-up type

Fully embedded pop-up
Make use of the pop-up that is fully embedded in the platform itself.


Call control

Answer button
With call control you can directly answer a call via a button in the pop-up notification.

Hangup button
With call control you can directly end a call via a button in the pop-up notification.

Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.

Hold/Resume button
Easily put a call on hold during a call with a single mouse click

Cold transfer button
The cold transfer feature allows you to transfer the call directly to a phone number without a callback.

Attended transfer button
The warm transfer feature allows you to transfer the call to a call-back telephone number.

Application Call Control
In the platform itself you can answer, end and transfer calls (cold and announced transfer).


Call Events

Inbound events
This allows Bubble to show data for incoming calls.

Outbound events
This allows Bubble to show data for outgoing calls.

Transfered events
Bubble also displays the data on transferred calls.

External number (inbound)
The $external_number parameter is available for inbound call events.

External number (outbound)
The $external_number parameter is available for outbound call events.


Integration

Admin account required
Authentication based on an account with admin rights is required to activate the integration


Integration type

User based
This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.


SearchBar

Contacts
Search through the contacts in your telephony environment from the 'SearchBar' desktop toolbar.From here you can open the customer card, start a phone call directly, send an email/WhatsApp/Microsoft Teams message or view the call history.


Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...

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In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you turn on the phone connector by clicking the switch so there is a blue frame around it. Only the...

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Index

Cause 1

Cause 2

Cause 3

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