Manual - Mitel OIG

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Configuration in partner portal

To connect the Mitel telephony system to Bubble it is necessary to add the interna lphonenumbers/extensions to the user(s). In the partner portal, go to the customer you want to connect. Click on the tab User . Click on the green icon next to the user to add the internal phonenumber/extension.

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Then go to the tab Bubble > Mitel . From Red Cactus we support both the basic and the advanced method of connecting the Mitel OIG. With the advanced method you can add the certificate and private key (see screenshots). After filling in the data, Mitel is now connected to Bubble.


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Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Mitel phone connector by double clicking on it. If you are used to working with a leading zero in the Mitel phonesystem, this can cause problems in recognizing the contacts in the CRM- ERP- applications. In order for the recognition to take place, it is possible to remove the extra zero by checking the “Strip leading zero from phone numbers” function. It is also possible to add an additional number for dialing out.

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Index

Configuration in partner portal

Configuration in Bubble Software

Features

Pop-up type

Bubble pop-up
Make use of the pop-up that Bubble triggers by incoming calls.


Call control

Answer button
With call control you can directly answer a call via a button in the pop-up notification.

Hangup button
With call control you can directly end a call via a button in the pop-up notification.

Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.

Hold/Resume button
Easily put a call on hold during a call with a single mouse click

Cold transfer button
The cold transfer feature allows you to transfer the call directly to a phone number without a callback.

Attended transfer button
The warm transfer feature allows you to transfer the call to a call-back telephone number.


Call Events

Inbound events
This allows Bubble to show data for incoming calls.

Outbound events
This allows Bubble to show data for outgoing calls.

Transfered events
Bubble also displays the data on transferred calls.

External number (inbound)
The $external_number parameter is available for inbound call events.

External number (outbound)
The $external_number parameter is available for outbound call events.


Integration type

Company based
This telephone system supports company-level authentication. It is only necessary to add the internal phonenumbers/extensions to the user(s) in the partner portal.


In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you turn on the phone connector by clicking the switch so there is a blue frame around it. Only the...

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Index

Cause 1

Cause 2

Cause 3

Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...

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Note: This item applies to all phone connectors that are routing call events based on the users internal number.You can configure the default Click&Call device by marking the user's internal numbe...

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Note: this action must be carried out before the migration to Azure at July the 7th. If you have an IP whitelist on your Mitel OIG you need to make some changes in this whitelist.Whitelisting IP addre...

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