Manual - Xelion

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Configuration in partner portalTo connect the Xelion telephony system to Bubble, it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer y...

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Configuration in partner portal

Configuration in Bubble Software

Features

Pop-up type

Bubble pop-up
Make use of the pop-up that Bubble triggers by incoming calls.


Call control

Answer button
With call control you can directly answer a call via a button in the pop-up notification.

Hangup button
With call control you can directly end a call via a button in the pop-up notification.

Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.

Hold/Resume button
Easily put a call on hold during a call with a single mouse click

Cold transfer button
The cold transfer feature allows you to transfer the call directly to a phone number without a callback.

Attended transfer button
The warm transfer feature allows you to transfer the call to a call-back telephone number.


Call Events

Inbound events
This allows Bubble to show data for incoming calls.

Outbound events
This allows Bubble to show data for outgoing calls.

Transfered events
Bubble also displays the data on transferred calls.

External number (inbound)
The $external_number parameter is available for inbound call events.

External number (outbound)
The $external_number parameter is available for outbound call events.


Integration

Admin account required
Authentication based on an account with admin rights is required to activate the integration


Integration type

Company based
This telephone system supports company-level authentication. It is only necessary to add the internal phonenumbers/extensions to the user(s) in the partner portal.


SearchBar

Contacts
Search through the contacts in your telephony environment from the 'SearchBar' desktop toolbar.From here you can open the customer card, start a phone call directly, send an email/WhatsApp/Microsoft Teams message or view the call history.

Realtime Contact Status
Shows the realtime status (available, in a call, etc.) of a contact


In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you turn on the phone connector by clicking the switch so there is a blue frame around it. Only the...

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Cause 1

Cause 2

Cause 3

Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...

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Note: This item applies to all phone connectors that are routing call events based on the users internal number.You can configure the default Click&Call device by marking the user's internal numbe...

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Note: this action must be carried out before the migration to Azure at July the 7th. If you are using Xelion as a Cloud product there is no need for action on your side. If you have an IP whitelist...

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