Manual - Axeos

Axeos logo.png
Notes [Bubble v3.28 or lower] Please make sure your system time is correct. If your computers time is behind the real time, you may not receive events. [Bubble v3.29 or higher] Make sure your Axeos P...

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In the Bubble software, go to Phone Connectors and activate the Axeos phone connector by double clicking on it. Fill in the endpoint of the Axeos phonesystem and the user credentials. Click on Save and then on verify. Bubble is now connected to Axeos.

Features

Pop-up type

Bubble pop-up
Make use of the pop-up that Bubble triggers by incoming calls.


Call control

Answer button
With call control you can directly answer a call via a button in the pop-up notification.

Hangup button
With call control you can directly end a call via a button in the pop-up notification.

Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.

Hold/Resume button
Easily put a call on hold during a call with a single mouse click

Cold transfer button
The cold transfer feature allows you to transfer the call directly to a phone number without a callback.

Attended transfer button
The warm transfer feature allows you to transfer the call to a call-back telephone number.


Call Events

Inbound events
This allows Bubble to show data for incoming calls.

Outbound events
This allows Bubble to show data for outgoing calls.

Transfered events
Bubble also displays the data on transferred calls.

External number (inbound)
The $external_number parameter is available for inbound call events.

External number (outbound)
The $external_number parameter is available for outbound call events.


Integration

Admin account required
Authentication based on an account with admin rights is required to activate the integration


Integration type

User based
This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.


Deployment type

Bubble Desktop
bble is installed on each user/workstation and runs locally on the user's computer.

Bubble Cloud
Bubble is hosted in the cloud, so no local installation is required. Note: This option requires the Bubble Cloud add-on license. For cloud hosting, it is always necessary for our cloud IP addresses to have access to the CRM/telephony environment.


Parameters

Determine the content of the pop-up per user, department or organization with information from your CRM package. Below is the list of parameters available from your CRM software.

  • name
  • axeos_name
  • axeos_queue_id
  • axeos_queue_name
In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you turn on the phone connector by clicking the switch so there is a blue frame around it. Only the...

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Cause 1

Cause 2

Cause 3

Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...

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