Manual - BlackGATE
Configuration in partner portalTo connect the BlackGATE telephony system to Bubble it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer...
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Features
Pop-up type
Bubble pop-up
Make use of the pop-up that Bubble triggers by incoming calls.
Call control
Answer button
With call control you can directly answer a call via a button in the pop-up notification.
Hangup button
With call control you can directly end a call via a button in the pop-up notification.
Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.
Hold/Resume button
Easily put a call on hold during a call with a single mouse click
Cold transfer button
The cold transfer feature allows you to transfer the call directly to a phone number without a callback.
Attended transfer button
The warm transfer feature allows you to transfer the call to a call-back telephone number.
Call Events
Inbound events
This allows Bubble to show data for incoming calls.
Outbound events
This allows Bubble to show data for outgoing calls.
Transfered events
Bubble also displays the data on transferred calls.
Integration
Admin account required
Authentication based on an account with admin rights is required to activate the integration
Integration type
Company based
This telephone system supports company-level authentication. It is only necessary to add the internal phonenumbers/extensions to the user(s) in the partner portal.
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