Manual - Cisco Call Manager

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The Cisco TAPI driver is used to connect the Cisco Call Manager telephony platform to Bubble.Configuration in Cisco Call ManagerFollow the steps “CUCM TAPI user” to “Verify Cisco TAPI Configuration” d...

Index

Configuration in Cisco Call Manager

Configuration in the Bubble Software

Features

Call control

Answer button
With call control you can directly answer a call via a button in the pop-up notification.

Hangup button
With call control you can directly end a call via a button in the pop-up notification.

Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer.


Call Events

Inbound events
This allows Bubble to show data for incoming calls.

Outbound events
This allows Bubble to show data for outgoing calls.

Transfered events
This allows Bubble to show data for transfered calls.


Integration type

TAPI
TAPI is used for this integration and therefore you need to install the telephony platform specific TAPI driver.


In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you double click on the phone connector so there is a blue frame around it. Only then is the Phone...

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Index

Cause 1

Cause 2

Cause 3

Cause 4

Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...

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