Manual - Elevate UC

Elevate logo.png
To connect the Elevate UC telephony platform to Bubble, you need to authenticate per user, but first you need to create a Client ID at company level. Configuration in Elevate UC on company level (Cl...

Index

Configuration in Elevate UC on company level (Client ID)

Configuration in Bubble Software

Features

Call control

Answer button
With call control you can directly answer a call via a button in the pop-up notification.

Hangup button
With call control you can directly end a call via a button in the pop-up notification.

Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.


Call Events

Inbound events
This allows Bubble to show data for incoming calls.

Outbound events
This allows Bubble to show data for outgoing calls.

Transfered events
Bubble also displays the data on transferred calls.


Integration

Admin account required
Authentication based on an account with admin rights is required to activate the integration


Integration type

User based
This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.


In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you double click on the phone connector so there is a blue frame around it. Only then is the Phone...

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Index

Cause 1

Cause 2

Cause 3

Cause 4

Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...

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