Manual - ROGER365
Configuration in partnerportalNote:Make sure the Microsoft teams email address matches the Bubble email address. Call events are routed based on this address. Only buttons in the pop-up that have a U...
Index
Configuration in partnerportal
Configuration in the ROGER365 Admin Center
Configuration in Bubble Software
Log in if you want to read this article
This article is providing information to users of our software. Information that contains things like, how to install our software, how to use certain options and more. If you want to read this article, you will have to log in with your Red Cactus account.
Features
Pop-up type
Fully embedded pop-up
Make use of the pop-up that is fully embedded in the platform itself.
Call control
Answer button
With call control you can directly answer a call via a button in the pop-up notification.
Hangup button
With call control you can directly end a call via a button in the pop-up notification.
Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.
Hold/Resume button
Easily put a call on hold during a call with a single mouse click
Cold transfer button
The cold transfer feature allows you to transfer the call directly to a phone number without a callback.
Attended transfer button
The warm transfer feature allows you to transfer the call to a call-back telephone number.
Application Call Control
In the platform itself you can answer, end and transfer calls (cold and announced transfer).
Call Events
Inbound events
This allows Bubble to show data for incoming calls.
Outbound events
This allows Bubble to show data for outgoing calls.
Transfered events
Bubble also displays the data on transferred calls.
Integration
Admin account required
Authentication based on an account with admin rights is required to activate the integration
Integration type
User based
This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.
SearchBar
Contacts
Search through the contacts in your telephony environment from the 'SearchBar' desktop toolbar.From here you can open the customer card, start a phone call directly, send an email/WhatsApp/Microsoft Teams message or view the call history.
Copyright Red Cactus B.V. © 2020 - 2024
Terms and conditions