Manual - RoutIT

RoutIT logo.png
First you have to make a choice wether the telecompartner should fill in the RoutIT user credentials or the user themselves.Follow this step if the telecompartner fills in the RoutIT user credentialsT...

Index

Follow this step if the telecompartner fills in the RoutIT user credentials

Follow this step if the user fills in the RoutIT user credentials themselves

Expiration

Features

Call control

Answer button
With call control you can directly answer a call via a button in the pop-up notification.

Hangup button
With call control you can directly end a call via a button in the pop-up notification.

Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.


Call Events

Inbound events
This allows Bubble to show data for incoming calls.

Outbound events
This allows Bubble to show data for outgoing calls.

Transfered events
Bubble also displays the data on transferred calls.


Integration type

User based
This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.


In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you double click on the phone connector so there is a blue frame around it. Only then is the Phone...

Log in if you want to read further

Index

Cause 1

Cause 2

Cause 3

Cause 4

Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...

Log in if you want to read further

With Bubble, you can easily connect any CRM software to your Microsoft Teams phone system based on RoutIT. Activate the following licenses:Bedrijf ConnectBedrijf Connect kanaalTeams Group option After...

Log in if you want to read further

If you want to use call control with the Webex softphone to answer and end calls with a button in Bubble, do not use the "Broadsoft Call control" button. Broadsoft does not (yet) support this feature...

Log in if you want to read further

Copyright Red Cactus B.V. © 2020 - 2023 Terms and conditions