Manual - Microsoft Teams

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Configuration in Bubble SoftwareNotes- Make sure that in Teams v2 client the browser setting is set to Standardbrowser instead of Microsoft Edge.To connect to your Microsoft Teams client, go to the B...

Index

Configuration in Teams admin center

Configuration in Teams application

Features

Pop-up type

Bubble pop-up
Make use of the pop-up that Bubble triggers by incoming calls.


Call control

Answer button
With call control you can directly answer a call via a button in the pop-up notification.

Hangup button
With call control you can directly end a call via a button in the pop-up notification.

Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.

Hold/Resume button
Easily put a call on hold during a call with a single mouse click

Cold transfer button
The cold transfer feature allows you to transfer the call directly to a phone number without a callback.

Attended transfer button
The warm transfer feature allows you to transfer the call to a call-back telephone number.


Call Events

Inbound events
This allows Bubble to show data for incoming calls.

Outbound events
This allows Bubble to show data for outgoing calls.

Transfered events
Bubble also displays the data on transferred calls.

Inbound events (Teams)
Allows Bubble to display data from incoming calls immediately when the call is answered.

Transfered events (Teams)
Allows Bubble to display data on transferred calls.

Outbound events (Teams)
Bubble shows data for outgoing calls, only when call are initiated via Bubble (e.g. click-to-dial, remote dialer, shortcut dialing, etc.)


Integration type

User based
This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.


In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you double click on the phone connector so there is a blue frame around it. Only then is the Phone...

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Index

Cause 1

Cause 2

Cause 3

Cause 4

Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...

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You need to make sure that Microsoft Teams is opening the URL's in your standard browser. In the newest version of Teams this standard set to Microsoft Edge. In Microsoft Teams calling, go to Settings...

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