Manual - Univerge Blue Connect

univergeblue.png
To connect the Univerge Blue Connect telephony platform to Bubble, you need to authenticate per user, but first you need to create a Client ID at company level.Configuration in Univerge Blue Connect o...

Index

Configuration in Univerge Blue Connect on company level (Client ID)

Configuration in Bubble Software

Features

Call control

Answer button
With call control you can directly answer a call via a button in the pop-up notification.

Hangup button
With call control you can directly end a call via a button in the pop-up notification.

Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer.


Call Events

Inbound events
This allows Bubble to show data for incoming calls.

Outbound events
This allows Bubble to show data for outgoing calls.

Transfered events
This allows Bubble to show data for transfered calls.


Integration type

User based
This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.


In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you double click on the phone connector so there is a blue frame around it. Only then is the Phone...

Log in if you want to read further

Index

Cause 1

Cause 2

Cause 3

Cause 4

Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...

Log in if you want to read further

Copyright Red Cactus B.V. © 2020 - 2023 Terms and conditions