Manual - Xelion

Xelion logo.png
Configuration in partner portalTo connect the Xelion telephony system to Bubble, it is necessary to add the internal phonenumbers/extensions to the user(s). In the partner portal, go to the customer y...

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Configuration in partner portal

Configuration in Bubble Software

Features

Call control

Answer button
With call control you can directly answer a call via a button in the pop-up notification.

Hangup button
With call control you can directly end a call via a button in the pop-up notification.

Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.


Call Events

Inbound events
This allows Bubble to show data for incoming calls.

Outbound events
This allows Bubble to show data for outgoing calls.

Transfered events
Bubble also displays the data on transferred calls.


Integration

Admin account required
Authentication based on an account with admin rights is required to activate the integration


Integration type

Company based
This telephone system supports company-level authentication. It is only necessary to add the internal phonenumbers/extensions to the user(s) in the partner portal.


In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you double click on the phone connector so there is a blue frame around it. Only then is the Phone...

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Cause 1

Cause 2

Cause 3

Cause 4

Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...

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Note: This item applies to all phone connectors that are routing call events based on the users internal number.You can configure the default Click&Call device by marking the user's internal numbe...

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