Manual - Saicom
Contents:
Follow this step if the telecompartner fills in the Saicom user credentials
Follow this step if the user fills in the Saicom user credentials themselves
Expiration
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Features
Pop-up type-
Bubble pop-up
Make use of the pop-up that Bubble triggers by incoming calls.
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Answer button
With call control you can directly answer a call via a button in the pop-up notification.
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Hangup button
With call control you can directly end a call via a button in the pop-up notification.
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Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.
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Hold/Resume button
Easily put a call on hold during a call with a single mouse click
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Cold transfer button
The cold transfer feature allows you to transfer the call directly to a phone number without a callback.
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Attended transfer button
The warm transfer feature allows you to transfer the call to a call-back telephone number.
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Inbound events
This allows Bubble to show data for incoming calls.
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Outbound events
This allows Bubble to show data for outgoing calls.
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Transfered events
Bubble also displays the data on transferred calls.
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External number (inbound)
The $external_number parameter is available for inbound call events.
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External number (outbound)
The $external_number parameter is available for outbound call events.
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User based
This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.
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Contacts
Search through the contacts in your telephony environment from the 'SearchBar' desktop toolbar.From here you can open the customer card, start a phone call directly, send an email/WhatsApp/Microsoft Teams message or view the call history.
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Realtime Contact Status
Shows the realtime status (available, in a call, etc.) of a contact
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Bubble Desktop
bble is installed on each user/workstation and runs locally on the user's computer.
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Bubble Cloud
Bubble is hosted in the cloud, so no local installation is required. Note: This option requires the Bubble Cloud add-on license. For cloud hosting, it is always necessary for our cloud IP addresses to have access to the CRM/telephony environment.
I configured the Phone connector but there is no pop-up showing.
In general it can have four causes: Cause 1 The phone connector is not active yet in Bubble. Make sure you turn on the phone connector by clicking the switch so there is a blue frame around it. Only t...Log in when you want to read this article
This article is providing information to users of our software. Information that contains things like, how to install our software, how to use certain options and more. If you want to read this article, you will have to log in with your Red Cactus account.
Can I check if the call events are coming through?
Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...Log in when you want to read this article
This article is providing information to users of our software. Information that contains things like, how to install our software, how to use certain options and more. If you want to read this article, you will have to log in with your Red Cactus account.
Callcontrol for Webex softphone
If you want to use call control with the Webex softphone to answer and end calls with the standard call control buttons, you need to create a custom configuration (from Bubble version 3.36 and higher)...Log in when you want to read this article
This article is providing information to users of our software. Information that contains things like, how to install our software, how to use certain options and more. If you want to read this article, you will have to log in with your Red Cactus account.
Want to migrate the Bubble destkop pop-up notification to the embedded Webex softphone?
Are you or your customer using CRM integration tool Bubble on your desktop but want everything in one application? Migrate the pop-up notification to the Webex softphone in just a few clicks.Migrate i...Log in when you want to read this article
This article is providing information to users of our software. Information that contains things like, how to install our software, how to use certain options and more. If you want to read this article, you will have to log in with your Red Cactus account.