Knowledge Base - FAQ
Knowledge Base
Note: please note that this feature does not apply to all CRM connectors, due to API limitations of specific CRM/ERP applications.
Default search notations
The following number notations will be searched by default. (example: 0612345678).
| Notation Type | Example |
| {original number} | 061234568 |
| {E164 notation} | +31612345678 |
| {national} | 612345678 |
| {national with space} | 06 12345678 |
| {national compact} | 612345678 |
| {international} | 31612345678 |
| {international with spaces} | +31 6 12345678 |
| {international compact} | 31612345678 |
| {common dutch notation} | 06-12345678 |
Custom search notations
Sometimes phone numbers are saved in the CRM/ERP system in an unusual format and it is not feasible to reformat all numbers via a script or database operation. In that case it is possible to add custom search notations.
Go to Settings -> CRM -> Enabled custom search notations.
Then the 'Custom Search Notations' box will appear where you can add a search notation on each line.
You can add all kind of whitespace and custom characters. The following characters will be replaced:
+@ will be replaced with the country code of the number prefixed with a +-sign, e.g. +31 @ will be replaced with the country code of the number without a prefix, e.g. +31 # will be replaced with the following digit of the number When the number is longer than the number of provided #, than the rest of the digits will be appended at the end of the format.
You can switch between edit mode/preview mode to check if your formats provide the desired results.
