Knowledge Base - FAQ

Knowledge Base

Yes, you are about to configure your first Bubble customer! But how does it work and where do you start...? Follow this step-by-step plan to work towards a successful end of the installation. First we...
Is it possible to simulate a phone call for testing purposes, without actually making a phone call or connecting a telephony system? Yes, click here. ...
Do you want to introduce the customer to the Bubble integration first without having to pay for it right away? No problem. You can offer the customer a free trial for 30 days with a maximum of 5 users...
Are you looking for more information about the Bubble functionalities or a video you can share with your customer? Click here....
In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you double click on the phone connector so there is a blue frame around it. Only then is the Phone...

Index

>Cause 1

>Cause 2

>Cause 3

>Cause 4

Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...
An annoying attribute of the Chrome and the Edge webbrowser is that by default an intermediate step appears when clicking on a telephone number, before the call is actually set up. This can be remov...
With the Clone Profiles module under the tab Bubble it is possible to roll out a configuration to all selected people at the same time. This gives you as much configuration time for 1 user as for 1,...

Note: please note that this feature does not apply to all CRM connectors, due to API limitations of specific CRM/ERP applications.

Sometimes phone numbers are saved in the CRM/ERP system in an unusual format and it is not feasible to reformat all numbers via a script or database operation. In that case it is possible to add custom search notations.

Go to Settings -> CRM -> Enabled custom search notations.

C6LumJR4zHB3AAAAAElFTkSuQmCC

Then the 'Custom Search Notations' box will appear where you can add a search notation on each line.

You can add all kind of whitespace and custom characters. The following characters will be replaced:

+@ will be replaced with the country code of the number prefixed with a +-sign, e.g. +31
@ will be replaced with the country code of the number without a prefix, e.g. +31
# will be replaced with the following digit of the number
When the number is longer than the number of provided #, than the rest of the digits will be appended at the end of the format.

You can switch between edit mode/preview mode to check if your formats provide the desired results.

ARGKYYciAop4AAAAAElFTkSuQmCC 1f8DV1LNNS6p4i0AAAAASUVORK5CYII=






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