Knowledge Base - FAQ

Knowledge Base

If you want to change or reset your password (and you’re not using single sign-on but a username and password), there are several options: Via "Forgot Password"Click on the "Forgot Password" option....
If you’re experiencing issues with the Click-to-Call while using the Bubble (for example, you might receive the message "Could not start call to."), don’t worry! Below, we’ve outlined common causes an...

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Verify the integration setup

Browser and Permissions

The content of the pop-up notification and the configurable buttons can be displayed in any language of your choice. However, the configuration panel and other settings are always in English....
ESET Endpoint Security can slow down the Bubble application startup and therefore slow down click-to-dial actions from other applications.If this is the case, you need to add Bubble installation path...
From Bubble v3.40 it is possible to communicate with the Bubble process by starting Bubble with specific arguments. This can be done via the command line, scripts or just a simple shortcut on your des...
If you get the following error message "Could not lock Bubble profile directory. Another application is locking the user folder", then there is probably a misconfiguration in your Bubble config file.T...
Note: please note that this feature does not apply to all CRM connectors, due to API limitations of specific CRM/ERP applications.Default search notationsThe following number notations will be searche...
With the Clone Profiles module under the tab Bubble it is possible to roll out a configuration to all selected people at the same time. This gives you as much configuration time for 1 user as for 1,00...
An annoying attribute of the Chrome and the Edge webbrowser is that by default an intermediate step appears when clicking on a telephone number, before the call is actually set up. This can be remov...
Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...
In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you turn on the phone connector by clicking the switch so there is a blue frame around it. Only the...

Index

Cause 1

Cause 2

Cause 3

Are you looking for more information about the Bubble functionalities or a video you can share with your customer? Click here.   Feature comparison for Windows vs OS X / MacOS De functiona...
Do you want to introduce the customer to the Bubble integration first without having to pay for it right away? No problem. You can offer the customer a free trial for 30 days with a maximum of 5 users...
Is it possible to simulate a phone call for testing purposes, without actually making a phone call or connecting a telephony system? Yes, click here. ...

To be able to share your screen you need to set the following permissions:

First click on accept:

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Double click on the ISL client app:

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Open Settings > Privacy & Security > Screen Recording: 

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Enable Screen & Setem Audio Recording for the ISL client:

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Open Settings > Privacy & Security > Accessibility Access:

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Enable Accessibility access for the ISL client:

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An email address can only appear once in the developer's database for Bubble. If you receive a notification stating that the email address already exists when creating a new user, the address must f...
It is not possible to automatically transfer a customer from another partner to your account. In other words, transferring a customer from one partner to another is not facilitated by the developers o...
If no pop-up appears when a call comes in, this could be due to several factors. Below, we’ve outlined the most common issues and how you can resolve them:1. Not on the latest version of Bubble.  A c...
In addition to the variables available from linked CRM applications (refer to the "variables" tab in the manual of the respective CRM), Bubble also provides standard variables that can be used within...
If you want to know whether you can view or use the parameter 'dialed number' ($external_number) in Bubble, consult the manual in this knowledge base of the telephony platform you are using. Under...
Free trial licenses are valid for 30 days and support up to 5 users. By default, all partner-level users and the end customer receive a notification email about the trial's expiration—once 7 days in a...
The supported functionalities, buttons, and parameters are detailed in the technical description of the respective CRM integration. If you have specific requirements, such as additional buttons or fea...
Within the integration tool Bubble, it is not possible to synchronize contacts from the CRM to phonebooks within a telephony platform. However, the reverse is often possible (provided the telephony pl...
If you want to use the request remote support button in Bubble, it is important to first call Red Cactus to check if the support team is available to assist. If they are, they will ask you to press...
Some platforms do not have the option to apply auto-answer when Bubble sends a click-to-call command. As a result, you as the user are called first, and only after you answer, the system starts dial...
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