Knowledge Base - Partner Portal



Knowledge Base

All partners and users have access to the partner portal. You can arrange everything about your customer in the partner portal. Add/manage your customers, users, licenses yourself. You can also downlo...
On all our services, including the partner portal, we support single sign-on so that a user can sign in with their Microsoft, Google or Apple account. You don't need to configure anything extra to use...
Enable 2FAIn order to enable 2FA, login into the webportal, click on User -> Settings.Go to the tab 2FA.Scan the QR code with your Authenticator app. Fill in the generated code and click on Enable...

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Enable 2FA

Disable 2FA

DUO Authentication

Add Distributor AdminWith distributors admin rights you can manage your resellers. To add a Distributor admin to the partner portal, go to: My Account and click Add User or Import Users. When creating...

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Reseller Profile

Add new Resellers
Billed via distributor 
Can manage licences
Add Reseller admin users
Add Reseller AdminWith reseller admin rights you can manage your customers. To add a reseller admin the partner portal, go to:My Account and click Add User. When creating the user, check the following...

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Add Reseller Admin

Customer view

Return
To add an administrator in the partner portal, go to: My Account and click Add User. When creating the user, check the following:User is customer admin...
To create customers, go to Reseller > Customers > Click on Add Customer. As described under billing, it is possible to give your customer its own debtor number so that it is included in the invo...

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Country

Deactivate customer

Delete customer

Filter overview

To create users under the customer, go to the tab Users . It is possible to create the users individually by clicking Add User or import a whole list of users by clicking on Import.   Single sign-on...

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Single sign-on or password

User

Company Administrator

Send email

Credit Assigner

Management

To assign the licenses (modules) to the user(s), go to the tab licenses . You will see the following items:PaidTrialsCreditsNFR (only for resellers)Paid LicensesUnder Licenses you can activate the Pai...

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Paid Licenses

Trials

Credits

To use Bubble Cloud, a separate license is required for each Bubble user. This is the Bubble Cloud Add-on, which is visible in our portal. When you go to Licenses under a customer, you'll see an extra...
TrialsIf you want to have your customer tested before actually activating the paid licenses, you can use a trial license. This is a free license valid for 30 days for up to 5 users. You can activate t...

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Trials

Activate for users

Notification

Overview trials 

Convert to paid license

Under the tab Software Settings you can make some settings.Allow clients to update their softwareIf you do not want to provide your customer with automatic updates (every last day of the month) with n...

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Allow clients to update their software

Allow clients to install beta updates

You can download the software from the web portal under Software. There are two different types:BetaStableBetaNew releases are first released as beta. These are the versions with the latest functional...

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Beta

Stable

To download

Get download link

Release notes

With the Clone Profiles module under the tab Bubble it is possible to roll out a configuration to all selected people at the same time. This gives you as much configuration time for 1 user as for 1,00...

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Create templates

From Bubble version v3.16 and higher, it is possible to lock the Bubble configuration panel for a user so that they cannot change any settings locally. Open the customer in your partner portal, go to ...
To generate more detailed log files, it is possible to enable/disable "debug mode" from the web portal. Open the customer in your partner portal, go to Bubble  > Debug modes.  Click on the user in...
For this, see the Installation > Multi Tenant chapter in the knowledge base....
If you, as a Red Cactus partner, also want to use Red Cactus services for your own environment, you can configure this under My Account. The configuration options are the same as when creating...
In the reseller portal you will find the Reseller API documentation. You can use this API to automate all actions performed in our portal. For example, creating partners, customers, and users. Additio...
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