FAQ - User - Knowledge Base

Knowledge Base

On all our services, including the partner portal, we support single sign-on so that a user can sign in with their Microsoft, Google or Apple account. You don't need to configure anything extra to use...

Log in if you want to read this article

This article is providing information to users of our software. Information that contains things like, how to install our software, how to use certain options and more. If you want to read this article, you will have to log in with your Red Cactus account.

Enable 2FAIn order to enable 2FA, login into the webportal, click on User -> Settings.Go to the tab 2FA.Scan the QR code with your Authenticator app. Fill in the generated code and click on Enable...

Index

Enable 2FA

Disable 2FA

DUO Authentication

Log in if you want to read this article

All partners and users have access to the partner portal. You can arrange everything about your customer in the partner portal. Add or manage your customers, users and licenses yourself. You can als...

Log in if you want to read this article

Add Distributor AdminWith distributors admin rights you can manage your resellers. To add a Distributor admin to the partner portal, go to:My Account and click Add User or Import Users. When creating...

Index

Reseller Profile

Add new Resellers

Billed via distributor

Can manage licences

Add Reseller admin users

Log in if you want to read this article

Add Reseller AdminWith reseller admin rights you can manage your customers. To add a reseller admin the partner portal, go to:My Account and click Add User. When creating the user, check the following...

Index

Add Reseller Admin

Customer view

Return

Log in if you want to read this article

To add an administrator in the partner portal, go to:My Account and click Add User. When creating the user, check the following:User is customer admin...

Log in if you want to read this article

To create customers, go to Reseller > Customers > Click on Add Customer. As described under billing, it is possible to give your customer its own debtor number so that it is included in the invo...

Index

Country

Deactivate customer

Delete customer

Filter overview

Log in if you want to read this article

To create users under the customer, go to the tab Users . It is possible to create the users individually by clicking Add User or import a whole list of users by clicking on Import.Single sign-on or p...

Index

Single sign-on or password

User

Company Administrator

Credit Assigner

Management

Log in if you want to read this article

To assign the licenses (modules) to the user(s), go to the tab licenses . You will see the following items:PaidTrialsCreditsNFR (only for resellers)Paid LicensesUnder Licenses you can activate the Pai...

Index

Paid Licenses

Trials

Credits

Log in if you want to read this article

TrialsIf you want to have your customer tested before actually activating the paid licenses, you can use a trial license. This is a free license valid for 30 days for up to 5 users. You can activate t...

Index

Trials

Activate for users

Notification

Overview trials

Convert to paid license

Log in if you want to read this article

Under the tab Software Settings you can make some settings.Allow clients to update their softwareIf you do not want to provide your customer with automatic updates (every last day of the month) with n...

Index

Allow clients to update their software

Allow clients to install beta updates

Log in if you want to read this article

You can download the software from the web portal under Software. There are two different types:BetaStableBetaNew releases are first released as beta. These are the versions with the latest functional...

Index

Beta

Stable

To download

Get download link

Release notes

Log in if you want to read this article

With the Clone Profiles module under the tab Bubble it is possible to roll out a configuration to all selected people at the same time. This gives you as much configuration time for 1 user as for 1,00...

Index

Create templates

Log in if you want to read this article

From Bubble version v3.16 and higher, it is possible to lock the Bubble configuration panel for a user so that they cannot change any settings locally. Open the customer in your partner portal, go to ...

Log in if you want to read this article

To generate more detailed log files, it is possible to enable/disable "debug mode" from the web portal. Open the customer in your partner portal, go to Bubble > Debug modes. Click on the user in...

Log in if you want to read this article

For this, see the Installation > Multi Tenant chapter in the knowledge base....

Log in if you want to read this article

If you, as a Red Cactus partner, also want to use Red Cactus services for your own environment, you can configure this under My Account. The configuration options are the same as when creating...

Log in if you want to read this article

In the reseller portal you will find the Reseller API documentation.In order to obtain an API key, please contact Red Cactus (support@redcactus.cloud).You can request an API key for our sandbox enviro...

Knowledge Base - Partner Portal

Knowledge Base

Log in if you want to read this article

Index

Log in if you want to read this article

Log in if you want to read this article

Index

Log in if you want to read this article

Index

Log in if you want to read this article

Log in if you want to read this article

Index

Log in if you want to read this article

Index

Log in if you want to read this article

Index

Log in if you want to read this article

Index

Log in if you want to read this article

Index

Log in if you want to read this article

Index

Log in if you want to read this article

Index

Log in if you want to read this article

Log in if you want to read this article

Log in if you want to read this article

Log in if you want to read this article

Log in if you want to read this article

Log in if you want to read this article