Manual - Univerge Blue Connect

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To connect the Univerge Blue Connect telephony platform to Bubble, you need to authenticate per user, but first you need to create a Client ID at company level.

Configuration in Univerge Blue Connect on company level (Client ID)

Log in to https://admin.univerge.blue and navigate to Services > Univerge Blue Connect

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Then click on Apps & Integrations in the menu on the left.

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Then in the Connect API access window click on “Enable Access” and under oAuth client ID’s on “+ Add client ID”.

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Then fill in the following information:

  1. Name: Bubble
  2. Redirect URI: https://portal.redcactus.nl/callback/bubble
  3. Select your client type: Confidential client

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Click Next and copy the Client ID and Secret key to the Bubble application.

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Configuration in Bubble Software

In the Bubble software, go to Phone Connectors and activate the Univerge Blue Connect phone connector by double clicking on it. Then fill in the Client ID and the Client Secret and click on Save. These credentials are the same for all users.

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As a final step, click on “Start Authorization” (must be done by all users individually) and you will be redirected to the Univerge Blue Connect platform to authorize. Univerge Blue Connect is now connected to Bubble.


Index

Configuration in Univerge Blue Connect on company level (Client ID)

Configuration in Bubble Software

Features

Pop-up type

Bubble pop-up
Make use of the pop-up that Bubble triggers by incoming calls.


Call control

Answer button
With call control you can directly answer a call via a button in the pop-up notification.

Hangup button
With call control you can directly end a call via a button in the pop-up notification.

Call initiation
Call initiation is supported by this integration. That means that you can easily start an outgoing telephone call with one mouse click (click to dial), dial button on your keybord (select to dial) or use the Bubble remote dialer and SearchBar.

Hold/Resume button
Easily put a call on hold during a call with a single mouse click

Cold transfer button
The cold transfer feature allows you to transfer the call directly to a phone number without a callback.

Attended transfer button
The warm transfer feature allows you to transfer the call to a call-back telephone number.


Call Events

Inbound events
This allows Bubble to show data for incoming calls.

Outbound events
This allows Bubble to show data for outgoing calls.

Transfered events
Bubble also displays the data on transferred calls.

External number (inbound)
The $external_number parameter is available for inbound call events.

External number (outbound)
The $external_number parameter is available for outbound call events.


Integration type

User based
This telephone system only supports user-level authentication, so that you have to authenticate per user who wants to use Bubble.


In general it can have four causes:Cause 1The phone connector is not active yet in Bubble. Make sure you turn on the phone connector by clicking the switch so there is a blue frame around it. Only the...

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Index

Cause 1

Cause 2

Cause 3

Yes, you can! In the Bubble software you can check under Phone Connectors if the call events are coming through. This is also an extra way of checking whether you have done the configuration correctly...

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If you are blocked by the firewall or a healthcare line, make sure to configure the following firewall exception rules to solve the problem:Make sure the firewall allows communication to our services...

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Note: this action must be carried out after the migration to Azure at July the 7th.To integrate with Univerge Blue, you need to add a Callback or Redirect URL in the Univerge Blue portal. After the 7...

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